Cancellation and Refund Policy

Prior to Arrival:

Richview Flats will issue a refund for the rent in accordance with the following terms:

– If the cancellation request is received at least 31 days in advance, the Tenant’s liability will be waived for the balance of the rent for the remainder of the term and the rental amount paid will be refunded in 21 days. The security deposit is not refundable (refer to our deposit return policy).

– If the cancellation request is received between 10 days and 30 days, the Tenant will be charged a 2-week period of rental payment and his/her liability will be waived for the balance of the rent for the remainder of the term after 2 weeks, and the rental amount paid exceeding 2 weeks will be refunded in 21 days. The security deposit is not refundable (refer to our deposit return policy).

– If the cancellation request is received in less than 10 days of the arrival, the Tenant will be charged a 4-week period of rental payment and his/her liability for the balance of the rent will be waived for the remainder of the term after 4 weeks, and the rental amount paid exceeding 4 weeks will be refunded in 21 days. The security deposit is not refundable (refer to our deposit return policy).

– The termination request should arise from an extenuating circumstance, including serious illness, government obligation, visa refusal, allergies, work relocation etc along with a supporting proof from an authorized agency. The emerging circumstance shall be accepted by the Richview Flats as a valid reason for early termination. The security deposit is not refundable (refer to our deposit return policy).

After Arrival:

The general terms for cancellation policy after arrival are stipulated in section 23 of the Lease Agreement as follows: “In the event of early termination of this Lease by Tenant(s), Tenant(s) will be responsible for the agreed upon monthly rent until the termination date stated in this Lease. Tenant(s) will also be held responsible for costs related to advertising for a replacement tenant and those costs necessary to ready the premises for the replacement tenant, including but not limited to painting and cleaning.”

However, there may be unforeseen circumstances that emerge which may cause the Tenant(s) to leave the room before the lease end date. Richview Enterprises may agree to release the tenant from the contractual obligations providing the following conditions are met:

1- The lease termination request should arise from an extenuating circumstance, including serious illness and government obligation, along with a supporting proof from an authorized agency.

2- The Tenant(s) finds a suitable replacement to occupy the room / apartment for the remainder of the Agreement and the accommodation application of the person willing to take the room is approved by Richview Enterprises.

3- If Tenant(s) fails to find a suitable replacement in a reasonable period, Richview Enterprises will take charge of finding a suitable replacement for the room and a $400 marketing and placement fee will be levied on the Tenant(s)’ account.

4- In both cases, Tenant(s) will be responsible for the rent until a suitable replacement is found or until the Agreement with Tenant(s) ends, whichever occurs first.

5- Termination request will not be considered unless the Tenant(s) has completed at least a 16-week period of accommodation, and long-term booking discounts (if) given to Tenant(s) will be levied on the Tenant(s)’ account.